Shipping policy

We currently ship to the UK, Europe, US and Australia.

All orders are sent via tracked delivery within 24 hours of purchase. Orders placed over the weekend or Bank Holiday are sent the following working day. 

UK Delivery (2-4 working days): £2.95 (Free after £45 order)

Europe Delivery (3-5 working days): £9.50 (Free after £100 order)

USA Delivery (4-7 working days): £14.50 (Free after £150 order)

Australia (6-10 working days): £15 (Free after £150 order)

UK Delivery (2-4 working days): £2.95 (Free after £45 order)

Europe Delivery (3-5 working days): £9.50 (Free after £100 order)

USA Delivery (4-7 working days): £14.50 (Free after £150 order)

Australia (6-10 working days): £15 (Free after £150 order)

As of July 1st 2021, customers purchasing from the EU will be required to pay VAT and/or duties upon delivery.

We strongly advise you keep a close eye on your tracking in order to see if you need to contact the customs officers in your country.

Extra duties and taxes may apply to the following regions too: Asia, South America, Africa, New Zealand and Europe.

ARLO HUDSON will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email our team at: contact@arlohudson.com

All of our orders are sent via tracked delivery. Please check your email to see the tracking number sent on the dispatch email (also check your junk).

Any issues please contact us at: contact@arlohudson.com, or send us a message on Instagram

Returns and exchanges

We offer free returns on all orders within 30 days, items must be in the same condition that you received them, unworn or unused, with tags, and original packaging.

Any questions please do drop us a line, we will get back to you within 24 hours. 

contact@arlohudson.com

Please email contact@arlohudson.com to arrange your return

Please allow up to 7 working days for returns to be processed and refunded into your account.

Our underwear

All of our underwear is made using Tencel™, a cellulosic fiber made from sustainably managed Eucalyptus pulp (plants).

The material is developed by Lenzing in Austria, a global leader in sustainable textile innovation.

We have developed our underwear with third-generation underwear artisans in Northern Portugal.

Our suppliers are fully 100% GOTS (Global Organic Textile Standard) accredited, as well as hold the OEKO-TEX certification.

Wash the underwear on a cool heat (30 degrees maximum), no tumble drying or ironing - we recommend a gentle wash and hanging them to dry.

Treat them with the respect your underwear deserves.

Packaging

Our underwear arrives in 100% recyclable bags, and is shipped in 100% recyclable craft mailing bags.

The process is by no means perfect, but this is something we are committed to continually improving upon.

Any ideas or feedback please email us: contact@arlohudson.com, and receive a pack of underwear on us.

Wholesale & partnership enquiries

Any enquiries please email: contact@arlohudson.com, and our team will be in touch.